Positive Outlook for U.S. Small Businesses This Holiday Season
All signs point to a good holiday sales season for businesses. According to NRF’s Annual October Holiday Consumer Survey, consumers say they will spend an average of $1,047.83 this holiday season, up...
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Customer Appreciation: 10 Ways Businesses Can Show Their Gratitude
With so many different options available for customers, it’s important to recognize and acknowledge the consumers and clients who choose to do business with you. Showing some customer appreciation not...
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Got Email Anxiety? Learn Tips for Conquering an Overflowing Inbox
For many professionals, the little red bubble next to their email app can cause more anxiety than they’d like to admit. Whether the number in the bubble is 10 or 10,000, the idea of sorting and...
View Article10 Great Ways to Attract New Customers to Your Business
Was one of your resolutions this year to increase your customer base? Here are 10 tried-and-true tips to help you attract more customers. 1. Offer new customers discounts and promotions Consumers today...
View ArticleHow Cloud Communications Can Transform Your Relationship with Customers
By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted...
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8 Practical Ways to Manage Client and Customer Expectations—And Keep Everyone...
Keeping up with client and customer expectations can be difficult at times, especially when your relationship is growing and evolving. It can sometimes feel like you’re treading water, but there are...
View ArticleHow to Turn Every Customer Service Call Into a Valuable Customer-Retention...
People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an...
View Article10 Simple Client Appreciation Tips to Keep Your Business Growing
Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute. When customers feel appreciated, they’re much more likely to stick around, and...
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14 Unique Ways to Build Brand Loyalty Through Social Media
Brand loyalty is a key component of marketing in the twenty-first century. Thanks to social media, which gives companies the ability to interact directly with consumers, brand loyalty has become easier...
View Article7 Ways to Earn and Build Customer Loyalty for Your Business
By Brian Meert Acquiring new customers is a must in growing your business, but it’s also equally important to build a rapport with your current customers. It’s not enough to be the chosen brand for a...
View Article9 Ways to Use Facebook Chatbots to Grow Your Business
By Larry Kim When Facebook allowed the use of bots in Facebook Messenger in 2016, it opened the door to popularizing chatbot marketing. There are now more than 400,000 Facebook chatbots used by...
View ArticleThe Secret to Business Survival in Today’s Tough Market
As we were ringing in 2020, it’s safe to say that nearly no one could have imagined the novel year that was virtually at our doorsteps. Like a monsoon, Covid-19 arrived. And with it a plethora of...
View ArticleA Guide on What Not to Do When Sending Business Holiday Cards
As we enter the thick of the holiday season, it’s time to make a final decision on what your business will do regarding holiday greeting cards. Whether it’s a time-honored tradition in your corporation...
View ArticleTop 7 Ways to Improve the Live Chat Experience for Your Customers
By Deevra Norling Consumers today prefer live chat over more traditional channels to handle customer service issues, according to J.D. Power. It’s become a quick and efficient way of resolving...
View Article7 Ways to Be More Responsive to Your Customers
It’s no secret that consumers and businesses customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately, and it’s putting...
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